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🚀 Latest Work
Transforming Online Banking onboarding to be clear, accessible, and consistent
2025 - Online Banking App
Designed a digital-first onboarding experience for Libro’s Online Banking, replacing the outdated journey with a multi-device, accessible flow that provides clear guidance and aligns with user-first values.
Methods: user interviews and survey, icon and component design, wireframing and prototyping, usability testing
Crafting the future of Online Banking by guiding users to financial confidence
2024 - Online Banking App
Shaped the strategic vision and designed a coaching-enabled Online Banking experience, introducing 8 new features and widgets that empower users to manage their finances confidently while addressing key pain points.
Methods: market research, user feedback gathering, persona creation, user stories, ideation, video creation, wireframing
Improving Account Page design to support multi-device banking for users
2024 - Online Banking App
Improved the information architecture and UI of the Libro’s Online Banking Account Pages enabling Owners to manage their financial information efficiently. Also designed a new responsive tablet view to support seamless access across devices.
Methods: usability audit, feedback review, user scenarios, market research, ideation, wireframing, usability testing
Redesigning Libro’s website to deliver a story-driven experience that guides users toward their financial goals.
2023 - Website
Introduced action-focused components on products, a testimonial section to build trust, a revamped mobile navigation to present information better, and introduced the new Karbon typeface to align with Libro’s brand identity.
Methods: stakeholder workshops, user interviews, personas, ideation, team feedback sessions, UX writing, typography, information architecture, component creation, wireframing, prototyping
🏆 Product Highlights
Mortgage Renewals
2025
Created a seamless digital mortgage renewal application that simplifies the renewal process by allowing usersto view personalized rates and terms without the need to book appointments. Focused on empowering users to manage renewals independently while maintaining access to support when needed.
Design System
2023
Created Libro’s design system to enable faster design iterations and smoother handoff between design and development. Built a scalable, component-based system aligned with Material Design principles and WCAG accessibility standards. Introduced consistent patterns, properties, and documentation to support responsive design.
Yooli (AI Chatbot)
2023
GenAI Hackathon - 3rd Place
Yooli is an AI-powered chatbot designed to elevate the work of Libro Coaches by handling routine inquiries and providing Owners with instant, accurate responses. The experience is built to ensure coaching remains present and visible throughout, blending human guidance with intelligent automation.
Pre-approved LOC
2024
Designed a fully digital, self-serve lending experience enabling eligible Libro customers to access a pre-approved $25,000 unsecured line of credit (LOC) without a full application or coach meeting. Integrated optional CUMIS Insurance and streamlined credit access while supporting financial coaching opportunities.
2025
Enhanced account security and streamlined the login process by introducing 2-Step Verification and implementing stronger password requirements, significantly reducing potential unauthorized access. The initiative impacted 27,500 users, improving overall account safety while maintaining a smooth and user-friendly login experience.”
Identity and Acess
Recurring Prompt
2025
Designed an Accounts page prompt after UX research revealed that many users had outdated personal information, which caused missed product emails and coaching opportunities. The prompt encourages users to confirm or update key personal details to ensure they receive the right opportunities.